RETURN & REFUND POLICY
Your experience is important to us.
If there are any issues be they good or bad, please let us know on firstname.lastname@example.org and we will do our utmost to set things right.
We do everything possible to ensure your items arrive safely and you are happy with your purchase. However, we all know that sometimes things go awry.. please let us know within 24 hours of receiving your order, and we'll endeavour to respond at the first chance, though please bear with us at busy times we may need a couple of days to sort things out for you.
If your order contains glass (for example, a jar) and it is damaged in transit, please take a photo of the damaged item - as many angles as possible - and also the whole parcel (if possible) and email us on email@example.com within 24 hours so that we can process this with the couriers claims procedure. In the meantime, we will be happy to either send you a replacement or refund you for the damaged item.
If you receive the wrong product from that which you ordered, please email us on firstname.lastname@example.org within 24 hours of receiving the order and we will offer you either a replacement, a refund of the item, or a credit to use on the website as and when you like.
If you have ordered an incorrect product and it has already been shipped, we are unable to exchange the item for you. Please email us on email@example.com if this happens, as we may not yet have shipped the item and so we'd be able to quickly switch it for you! Exchanged items must be in sellable condition with their original packaging.