Wholesale FAQ's
General:
Do you have a wholesale product and price list?
Yes, please email info@huskandhoney.co.uk to introduce your business and request a copy of our product & price list.
What is your lead time?
Whilst we always aim to process & pack orders as quickly as possible, please allow 3-5 working days from the date your order was placed. During busier periods, such as December, please allow 10 working days from the date your order was placed.
If for any reason we expect your order to exceed 5 days lead time, we will email you to discuss alternative options.
Bespoke orders & project lead times will vary and could be considerably longer than standard wholesale orders, please get in touch to discuss.
What is your minimum order quantity?
The minimum order quantity for wholesale accounts is £80.
Can I order samples of your products?
Yes, our sample packs can be found here. The cost samples ordered will be deducted manually from your first wholesale order - please quote your sample box order number.
I'm unsure which products will work for me, can you help?
Absolutely, we're here to help make suggestions and recommendations regarding flavours, pack size and more completely tailored to suit your business and customers needs.
What are your vegan options?
Products suited to a vegan diet include our Apricot & Millet Granola, Porridges and British oats.
Shipping:
What are your delivery options and costs?
We send out orders with a third party courier on a Next Working Day service who deliver throughout the UK, Highlands and Isles. When your order is collected, you will be notified via email and or SMS with a tracking number.
Orders under £180 with incur an £8 flat shipping fee.
Orders over £180 qualify for free delivery.
We also offer, by arrangement, in person collection from our production facility. We are located at Arch 9, Discovery, St James Road, London, SE16 4RA. Loading is allowed in the yard directly outside the bakery and we can provide pallet lifting equipment when organised in advance.
We can organize pallet deliveries throughout the UK for orders between 20kg - 2000kg. Please get in touch for a quote.
Where is my order?
You can enter your tracking number here to view your parcel’s delivery progress if it has not arrived when expected, or to see the status of historical orders. If Parcelforce were unable to deliver your parcel, you will need to arrange re-delivery with them here.
If all else fails, you can always contact us.
My delivery arrived damaged, what should I do?
Please contact us via email within 24 hours, clearly documenting the damage and affected items with photos.
From here we will submit a claim with the courier and work with you to arrange a suitable resolution.
Do you offer eco/zero waste packaging?
Yes, please make us aware if your business operates on a zero waste model or you have a preference on eco-friendly packaging. We are able to package our granola and other products loose in bulk eco liners, as well as strive to use recycled/reused packaging materials where possible.
Anything else?
Email us on info@huskandhoney.co.uk and we'll do our best to help you out!